Shipping & Returns

European Delivery

We deliver to all European Union countries and selected European nations. Our shipping service ensures your products arrive safely and quickly at your doorstep.

Shipping Methods & Delivery Times

* Delivery times are estimates and may vary based on destination and courier availability. Shipping costs vary depending on the destination country and order weight. For exact delivery times and costs for your location, please contact us.

Payment Methods

We offer flexible payment options to suit your needs:

• Cash on Delivery (COD): Pay when you receive your order. Available in most European countries. COD fees vary by country.
• Bank Transfer: Complete your order and receive payment instructions by email.
• Online Payment: Secure payment via our payment gateway (where available).

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or special promotions, processing may take up to 3 business days. You will receive a confirmation email once your order has been dispatched.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our courier's website. If you need assistance with tracking, please contact us.

Customs and Import Duties

For shipments outside the European Union, customs fees, duties, and taxes may apply. These charges are the responsibility of the recipient and are determined by your country's customs authorities.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.

Return Requirements

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition that you received them
• Items must be in the original packaging with all accessories and documentation
• All tags and labels must be attached
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Personal care products that have been opened or used
• Food items and perishables
• Custom-made or personalized items
• Items marked as final sale or clearance

How to Return an Item

1. Contact Us: Email us at returns@ionizi.com or use our Contact form with your order number and reason for return.
2. Return Authorization: We will provide you with return instructions and, if applicable, a return authorization number.
3. Package Your Return: Carefully pack the item(s) in the original packaging. Include all accessories, manuals, and documents.
4. Ship Your Return: Send the package to the address provided in our return instructions. We recommend using a tracked shipping service.
5. Refund Processing: Once we receive and inspect your return, we will process your refund within 7-10 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item is defective or damaged upon arrival
• We sent the wrong item
• The item does not match the product description

In these cases, we will provide a prepaid return label or reimburse your return shipping costs.

Refund Method

Refunds will be issued to your original payment method:

• Cash on Delivery orders: Refund via bank transfer (please provide your bank details)
• Bank Transfer orders: Refund to the same bank account
• Online Payment orders: Refund to the original payment card or account

Exchanges

If you wish to exchange an item for a different size, color, or model, please return the original item and place a new order. This ensures the fastest processing time and guarantees product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Include:

• Your order number
• Clear photos of the damaged item and packaging
• Description of the defect or damage

We will arrange for a replacement to be sent at no additional cost, or provide a full refund including original shipping costs.

When will my refund be processed?

Refunds are processed within 7-10 business days after we receive and inspect your return. Please allow additional time for your bank to process the refund.

Can I return an item after 30 days?

Returns after 30 days are evaluated on a case-by-case basis. Please contact us to discuss your situation.

What if my order arrives late?

If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number and we'll track down your package.

Do you ship to addresses outside Europe?

Currently, we only ship to European countries. We are working to expand our shipping destinations in the future.

Is Cash on Delivery available in my country?

Cash on Delivery is available in most European countries. During checkout, you will see the available payment methods for your delivery address.